On your branding
Every email runs on your shop’s branding and reply-to address, so it looks like it came from you — because it did.
Customer updates
Your customers hear from you at every step
Branded status emails at every step, sent when you choose — so customers aren’t left chasing you.
YOUR SHOP
Your job is out for delivery
12 Example St · Fri 21 Jun
View delivery photos
Private link · expires in 30 days
Send customers a tidy, on-brand email as their job moves, showing only the site address and the dates — never your internal notes. The delivered email carries a private link to the photos that needs no login.
Address & dates only
Customers see the site address and the dates, never your internal notes or how you run the job behind the scenes.
At every step
When a job goes into production, out for delivery or is delivered, the office ticks who should hear and the email goes. Nothing is sent by accident.
Visits too
When you book a service or measurement visit, you can send the customer a “visit booked” email as well.
A private 30-day photo link
The delivered email includes a private link to the completion photos — no login, and it expires after 30 days.
Off until you’re ready
Customer emails can be switched off entirely while your shop is still being set up, then switched on when you’re ready.
Common questions
Does FactoryMate tell my customers when their job is ready?
Yes — as a job moves into production, out for delivery and delivered, you can send the customer a tidy, branded email showing only the site address and the dates. Nothing goes out unless someone in your office chooses to send it.
Can customers see their delivery photos?
Yes — the delivered email you send includes a private link to the completion photos that needs no login and expires after 30 days.
Will it text my customers?
Not yet — customer updates go out by email today, not SMS.
Can customer emails be held until we’re ready?
Yes — customer emails can be switched off entirely while your shop is still being set up, then switched on when you’re ready.
Make every customer feel looked after.
Book a demo and we’ll show the customer emails on a real job.
Free 1:1 demo · See it on your real jobs · Built in Australia