A board per region
Columns by region, drag visits between days — the same board your team already knows from dispatch.
Service & measurement
Book measures and service visits on their own board
A scheduling board for everything after — and before — the build.
On Professional & Custom
FactoryMate
Service board
Requests
South East
Measure
Service
West
Service
North
Measure
Service and measurement visits get their own board that works just like dispatch — a column per region, drag visits between days, and group jobs by postcode in one click.
A requests inbox
Requested visits wait in an inbox until you slot them onto a day, so nothing slips through.
Measure & service
Measurement and service calls can share a run or sit on their own, whichever suits the day.
Set a time of day
Give each visit a time of day so the run reads like a real schedule, not just a list.
Publish to the driver
Publish the run and the assigned driver gets it on their phone, in order.
The customer is told
When you publish the run you can send each customer a “visit booked” email, so they’re expecting you.
Common questions
Can I schedule site measurements?
Yes — measurement and service visits go on their own region-based board, and you can book a time of day for each.
Can I request a service before delivery?
Yes — a service or measure can be requested at any point in a job, not only after it is delivered.
Does the customer know about the visit?
Yes — when you publish the run, the assigned driver gets it on their phone, and you tick which customers get a “visit booked” email.
Can it optimise the route for a service run?
Yes — FactoryMate can put a run in the most efficient order automatically, and you can still reorder it by hand on the board.
Put your service runs on the same rails as dispatch.
Book a demo and we’ll walk the service board through your visits.
Free 1:1 demo · See it on your real jobs · Built in Australia