A board per region
Columns by region, drag visits between days — the same board your team already knows from dispatch.
Service & measurement
Book measures and service visits on their own board
A scheduling board for everything after — and before — the build.
On Professional & Custom
FactoryMate
Service board
Requests
South East
Measure
Service
West
Service
North
Measure
Service and measurement visits get their own board that works just like dispatch — a column per region, drag visits between days, and group jobs by postcode in one click.
A requests inbox
Requested visits wait in an inbox until you slot them onto a day, so nothing slips through.
Measure & service
Measurement and service calls can share a run or sit on their own, whichever suits the day.
Set a time of day
Give each visit a time of day so the run reads like a real schedule, not just a list.
Publish to the driver
Publish the run and the assigned driver gets it on their phone, in order.
The customer is told
When you book a visit the customer gets a “visit booked” email, so they’re expecting you.
Common questions
Can I schedule site measurements?
Yes — measurement and service visits go on their own region-based board, and you can book a time of day for each.
Can I request a service before delivery?
Yes — a service or measure can be requested at any point in a job, not only after it is delivered.
Does the customer know about the visit?
Yes — when you publish the run, the assigned driver gets it on their phone and the customer gets a “visit booked” email.
Can it optimise the route for a service run?
Yes — FactoryMate can put a run in the most efficient order automatically, and you can still reorder it by hand on the board.
Put your service runs on the same rails as dispatch.
Book a demo and we’ll walk the service board through your visits.
Free 1:1 demo · See it on your real jobs · Built in Australia