Security
Your shop’s data, kept to your shop.
FactoryMate is built multi-tenant from the ground up. Every customer runs on their own isolated tenant, and every action is recorded.
Per-tenant isolation
Each customer gets their own database and their own file storage. Your jobs, photos and customers are never mixed in with another shop’s.
PIN + device-bound floor access
The floor tablet signs in with a PIN tied to that specific device — no shared office passwords floating around the shop.
2FA for the office
Office accounts can use time-based one-time-password (TOTP) two-factor authentication.
Automatic sign-out
FactoryMate signs people out after a period of inactivity, with the tightest limits on the admin accounts that can change the most. Office and admin sign-ins also expire after at most 12 hours, even while in use.
Role-based access
Every person gets a role — office, floor, driver, warehouse and a read-only auditor among them — and only sees the screens that role is allowed to.
Lockout & managed security
Repeated failed logins lock the account, and we can unlock it, block an offending IP and review recent login and security events from a central console — security is handled for you, not left to your team.
Every action audited
Each change is recorded with the user, the timestamp and the device, and kept for 12 months.
Your data comes with you
On cancellation we provide a full export of your data and files — just ask. Photos and PDFs come out as ordinary image and PDF files.
Built and supported in Australia
Built and supported by a local team during Australian hours.
Questions about security?
Book a demo and we will walk through isolation, access and audit in detail.
Free 1:1 demo · See it on your real jobs · Built in Australia